By requesting service, you agree 100% and take full responsibility for someone to be home at the time of service, and If you need to cancel,  you need to cancel 24 hrs before the appointment date by calling 833-234-5001 from 8am -5pm monday - Friday or here 24/7 at cancel request form. 
1: Please make sure our technician completely safe at all time
2: No pets around the technician.
3: Clean area so the techician can move around.
4: fully accessible, if we are unable get around the unit we can't fix it. ( have it ready for service )